1. Returns

If you received damaged product, you may return and we will ship new ones to you. 

Email us at admin@cavilla-singapore.com to request for return.

All accessories originally included with your purchase must be included with your return.

2. Additional Terms and Conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to us.

3. Non-Returnable Items:

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

4. Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@cavilla-singapore.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the date of delivery.

Still have questions about your return? Contact customer service at admin@cavilla-singapore.com.